Public Safety Communications Paging Services

• Paging Gateway

• Some changes have been made to assignments in the Systems Unit with respect to pager programming and we would like to bring you up to date. Effective August 1, 2009 Alex Buencamino was assigned to pager programming. His office is in the Systems Unit which is now located at 555 County Center, on the 4th Floor.

• The Systems Unit will be working on ways to make sure that pager replacement and programming changes are done consistently in a timely and effective manner. In order for this to occur, changes will be made to the "drop in" pager hours and service times.

• During "drop-in hours" pagers will be re-programmed "while you wait". New and replacement pagers may also be issued during these hours when they are available from the vendor. For pager services outside of the posted "drop-in hours", pagers can be left with a pager servicing form at any time and will be completed within 3 business days (normally less). When the pager is ready, the customer will be notified that the pager is ready for pick up. If these hours do not meet your needs, appointments may be arranged.

  If you have any questions, please feel free to contact:
  

  Alex Buencamino, Senior IT Specialist 650-599-1090 fab@smc911dispatch.org

  Lisa Lucett, Dispatcher Specialist 650-363-4638 lkl@smc911dispatch.org

  Robert Bustichi, Systems Supervisor 650-363-4342 rsb@smc911dispatch.org

  Pager Service Drop In Hours

    Tuesday  8:30-9:30 a.m.
    Wednesday  10:00-11:00 a.m.
    Thursday   8:30-9:30 a.m.

• Work Order Form (pdf) - Fill this form out in advance and return to via email to smu@smc911dispatch.org or via fax to 650-366-5773 to speed the pager service processing time.

• Please note: All pages that are sent through this website are recorded and become a part of public record,
  and are thus subject to subpoena in a court of law. You are responsible for the content of any pages you send.

• Enhanced Paging Information - Information on sending a page message to other devices than a pager including cellular phones, PDA, Blackberry, etc.

• Fee Schedule (effective July 2010)

Revision: 29-JUN-2010