• PRC CAD/ComputerAided Dispatch System serving Police, Fire, and EMS systems:
• Numerous custom system enhancements
• The CAD system is running on two DEC/VAX4000-505A cluster under VMS 6.2
• 13 primary CAD dispatch workstations (dual monitors)
• 9 administrative CAD workstations
• 1 training CAD workstations
• 2 dialin CAD workstations
• 2 wireless CAD workstations
•  Oracle version7 MIS database
•  Trifox ReportWriting Software
• G.I.S. Based GEO File using Landtrak
• Ability exists to export CAD incident data and createpin maps using Landtrak
• Hundreds (it not more) of Custom CAD Customizations
• PowerPointpresentation of Fun With Cobol CAD, presented at the 2000 PRC Users Groupmeeting in Newport Beach, CA
• Extensive CAD connectivity to remove devices &systems.  All these features we custom written in house by RobertBustichi.
• Interface to obtain real-time UPS (uninterruptablepower supply) status.  Also has the ability to send commands to theUPS (set time, change operating parameters, etc.).
• Interfaceto the 3COM Palm Pilot VII wireless device.  The Palm VIIprovides great connectivity to the CAD system.  Features include:Unit status, alpha paging, inquiry/update rosters, open fire station doors,and numerous others.
• Interfaceto the FireHouse Software records system.  This interface utilizesthe import feature of FireHouse Software to obtain the CAD records. Additional custom software was utilized for this interface.
• Interfaceto publish CAD Fire Incident data to a web page.  This was accomplishedby writing a TFTP (trivial file transfer protocol) driver to send the speciallyformatted CAD to a Microsoft Windows 2000 server utilizing IIS.  TheIIS utilizes active server pages to read the formatted CAD data and displayprofessional looking web page.
• Interfaceto web page based alpha numeric paging.  Both a Internet and Intranetversion exist.  The Intranet version has a drop down box to allowusers to page by name.  A mini web server was written for the CADsystem to send and receive HTTP requests.  Paging is actually performedby the CAD system, not a external web server or other software.   The interface has been upgraded to support both HTML and WML web browser clients.

**** This is not an endorsement or recommendationof the PRC System/Product(s) ****

• Lynx TechnologiesDigital Map Interface:
• Lynx Technologies has created, under contract withnumerous fire departments, digital maps using AutoCAD. The maps are verydetailed which include streets, addresses, fire hydrants, and buildingplans.
• Click here for a sample maps
• PRC CAD and the Lynx Map are interfaced and worktogether. CAD will control the display of AutoCAD map.  The CAD interfacesoftware was written in house.
• Features include:
• Zoom In/Out
• Pan Left/Right/Up/Down
• An incident type icon is placed on the map when thedispatcher requests a map page via a single function key. This allows aview of multiple working incidents.
• Funding has been approved for this project and wasplaced in operation in June 1997.
• Intel Pentium Pro 200 Mhz CPU and Motherboard
• 128 mb EDO RAM
• 12x SCSI CDRom
• 2.1 gb SCSI Harddisk Drive
• 1 gb IOmega JAZ Drive
• Windows NT 4.0 Workstation
• AutoCAD R14
• HP DesignJet 350 Color Inkjet Plotter

• Motorola Radio Consoles:
• 6 CentraComm II Consoles
• The law-enforcement consoles have the ability totransmit over any police frequency within San Mateo County.

• Motorola Mobile Status Terminal (MST)
• Each fire unit is equipped with an eight button MSTunit.  The MST is used to transmit unit status from the fire unitto the CAD system.
• Status buttons include: Enroute, Onscene, On Radio,In Quarters, Out of Service and Acknowledged message.
• The MST/CAD system now support the message buttonsavailable in the Spectra radio's to provide an additional eight buttonsthat are jurisdictional specific.

• PositronEnhanced 911 Telephone System:
• Power 911 Intellegent Work Stations
• Positron LineLine Controller
• 24 incoming 911 lines
• 94 incoming (emergency and non emergency) lines
• 4 Satellite OASIS telephone lines

• Digital Paging System:
• The CAD system automatically sends an alpha-numericmessages to Police, Fire, and EMS units upon dispatch.
• Information automatically sent to the digital pagerby the CAD system include:
• Incident number
• Incident type
• Location w/common place name if available
• Cross street(s)
• Thomas Brothers Map Page and Lynx Map Page
• Numerous Fire agencies have installed mobile printersthat are connected to a digital pager.
• The CAD system also supports sending administrativemessages to field units.
• MotorolaUnipage Model 15 paging controller
• CAD Interface port
• 3 dial-in alpha modem ports
• 3 trunk cards for access from touch-tone telephones
• TNPP link to our commercial paging company
• Paging formats include Golay, Pocsag and FLEX. Both numeric and alpha numeric messaging are supported.
• FLEX upgrade was completed 2/10/97.
• Pager model used:
• AdvisorAlphanumeric
• AdvisorGold FLX Alphanumeric
• CP1250Alphanumeric

• Sunpro Fire RMSSystem:
• Fully integrated incident transfer from CAD.
• Currently five Fire departments are receiving incidentsvia a network connection.
• San Mateo Communications is currently utilizing theSunpro Message Server (network based) products to transfer CAD incidentdata to local fire agencies.
• The older CADLink (modem based) software has beenretired as of mid 1999.
• Translation function takes care of data matchingbetween CAD and Sunpro.
• Utilizing the Sunpro Message Server allows bi-directionalcommunications between the CAD system and the local fire agency database.
• In addition to sending incident data to the Sunprodatabase, the CAD system is able to query the Sunpro data base.  Inquiriesinclude a roster query which updates the CAD roster automatically, personneland premise inquiries.

• ZetronFire Station Alerting Systems:
• Zetron Model 6/26 used for primary station alerting.
• A Printer is connected to each Model 6 which providesan initial. printout including address, cross streets, and incident type.
• Zetron Model 25 used for backup station alerting.
• Both Zetron's are fully integrated with our CAD system.
• CAD will automatically detected a failure with theZetron 26 system and automatically alert the station using the Zetron 25.
• Due to the implementation of FireNet, two additionalModel 26 systems were installed, for a total of three.  The CAD systemwas extensively modified to control three independent Model 26 systems. We believe this is the first installation of multiple Model 26's to a singleCAD system.

• Emergency Medical Dispatch (EMS):
• Zetron Model 25 (automatically activated via theCAD upon dispatch).

• HART - Hospital Allocation Resource Tracking:
• Provides computerized hospital emergency room statusthroughout San Mateo County via the Internet.
• Interfaced to the CAD system. When a HART statuschange is received, it is automatically send to the EMS dispatchers. Thiseliminates the need to have access to the primary HART computer.

• Novell Network
• Novell version 5.0
• Group Wise 5.5 E-Mail / Scheduling software
• Microsoft Office 97 Professional

• DEC Pathworks 4.0
• This has been removed as of April 1999.

• DictaphoneProlog/Guardian DAT Recorder:
• 96 total channels
• 640 hour playback module for the first 64 channels.Remaining 32 channels have 30 hour playback module.
• Four networked audio playback workstations.

• WhatsUp Gold:
• Excellent TCP/IP Network monitoring tool.
• Will alpha-page system manager when an IP host orservice fails.  This is currently used to monitor all our IP basedhardware and software.
• Routers and hubs
• Hosts (VAX'en and Novell Server)
• WWW, Telenet, and FTP servers
• Numerous client PC's and printers
• The WhatsUp Gold has been expanded to monitor CADterminals and all remote interfaces connected to the CAD system (CLETS,paging, 9-1-1, etc.)

• WebDrive:
• Windows 95 Internet utility which allows you to mapalmost any Internet FTP site to a local drive.

• WebTerm:
• Plug-in for Netscape or Internet Explorer web browserthat will provide a VT terminal window that will allow a Telnet sessionto a remote host.
• This software is currently being integrated as partof our Web based CAD access project.  Trials have proved very successful.

• SpectracomCorporation (Netclock/GPS):
• Netclock/GPS used to time synchronize:
• Computer Aided Dispatch (CAD) system
• Dictaphone Prolog/Guardian system
• Motorola Centracom II
• Novell Server
• Local Area Network (LAN) connected PC's
• Zetron 4048 Radio Console System

• Zetron4048 Radio Console System:
• 9 position, touch screen system utilizing 24 channels.
• Installed in December 1998.

• GoldFAX Software
• Utilizing the GoldFAX channel & receive softwarefor VMS.
• Additional CAD software was written to allow thedispatchers to fax out dispatch information directly from their CAD workstation.
• The dispatcher will receive a status message (successful/failed)upon completion of the fax message.
• The receive channel software is utilized to printincoming message at a printer in the dispatch center to save space. Currently, two printers are setup to receive fax messages.

Please send questions, comments or bug reports to RSB@smc911dispatch.org

 

Robert Bustichi, Systems Supervisor

San Mateo County Office of Public Safety Communications

401 Marshall Street

Suite PSC100

Redwood City, CA 94063

Phone: (650) 363-4342

Fax: (650) 363-1819

EMail: RSB@smc911dispatch.org

WWW: http://www.smc911dispatch.org